As you will all know, our Auckland retail doors will be closed for the time being however our Superette Takeaways Menu will be back in action including Click & Collect, Call & Collect and our Tour the Store service where you can video call any of our stores to get expert advice on sizing, brands and anything else you want to take a closer look at.
Our Wellington & Christchurch stores are open as per usual and we will be doing everything we can to honour our responsibilities as a retailer through thorough and frequent store cleanings, hand sanitiser on entry and ensuring enough space is given both to our customers and our Superette team members.
We are able to ship all items in compliance with Government Level 3 restrictions. The Superette Team will work as quickly as possible to dispatch your order as soon as possible, however during Level 3 please allow some extra time for processing while our team adheres to social distancing requirements. Our biggest priority is doing our bit to keep our staff and community safe and working through this together.
We’ll keep you in the loop with expected delivery times, and you will receive a shipping confirmation email as soon as your order is out the door and on its way to you.
If your order has not yet been shipped and you would like to cancel it, please get in touch. We are still available online throughout this time so if you have any questions we will be more than happy to help.
Thank you so much for shopping with Superette and supporting us during these crazy, unprecedented times. If for any reason you haven't fallen in love with your pieces and need to return, that's okay, we can help!
Items can be returned to us, and our returns policy timeframe is 21 days from the date of purchase.
If you have a question about any aspect of your order or if you would like to know more about a product on our website, our customer service team are happy to help. Our team is on hand to assist you at any stage of your order. We endeavour to respond to you instantly for any queries you have on placing an order with Superette online. However if you contact us outside of business hours you can expect a response first thing the next business day.
Our office hours are Monday – Friday from 9am – 5:00pm GMT + 12
Email us at: firstname.lastname@example.org
Phone us: +649 360 2362 during business hours (Monday - Friday 9am- 5:00pm GMT + 12)
Live Chat: Use the Live Chat feature on the website to instantly engage with a team member during business hours (Monday - Friday 9am- 5:00pm GMT + 12)
Last updated 12/08/20
We’re beyond excited to deliver you our Superette in-store experience direct to your living room, kitchen or wherever you may be. Tour the Store is our complimentary service to answer all of your burning Superette questions.Read More