Superette & Covid-19

Online Ordering

Due to the Level 4 restrictions currently in place, our warehouse and dispatch centre are currently closed. All orders placed during this time will be shipped as soon as we are open again. Our biggest priority is doing our bit to keep our staff and community safe and working through this together.

We'll keep you in the loop with expected delivery times, and you will receive a shipping confirmation email as soon as your order is out the door and on its way to you. We’re anticipating a back log of orders to be processed once we’re back in action so please be patient with us and allow a little bit of extra time for your order to be shipped.

If your order has not yet been shipped and you would like to cancel it, please get in touch. We are still available online throughout this time so if you have any questions we will be more than happy to help.

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Returns

Thank you so much for shopping with Superette and supporting us during these crazy, unprecedented times.

Sorry to hear that your item wasn’t quite right! Unfortunately due to the current level 4 restrictions currently in place we aren’t able to accept and process any returns at this point in time. Instead, our usual 21 day return time will commence from the date that we are able to accept returns again and we ask that you keep the item you are wanting to return in a safe place until then.

Please visit this link if you'd like to be notified when we are able to accept returns again.

If you have any questions we are still available on chat and email during this time, please don't hesitate to get in touch!

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Stores

At this time our physical stores remain closed temporarily. Stay home, look after yourselves and we can’t wait to welcome you back in store soon.


Contact Us

If you have a question about any aspect of your order or if you would like to know more about a product on our website, our customer service team are happy to help. Our team is on hand to assist you at any stage of your order. We endeavour to respond to you instantly for any queries you have on placing an order with Superette online. However if you contact us outside of business hours you can expect a response first thing the next business day.

Our office hours are Monday – Friday from 9am – 5:00pm GMT + 12

Email us at: eshop@superette.co.nz

Phone us: +649 360 2362 during business hours (Monday - Friday 9am- 5:00pm GMT + 12)

Live Chat: Use the Live Chat feature on the website to instantly engage with a team member during business hours (Monday - Friday 9am- 5:00pm GMT + 12)


Last updated 27/03/20



To our amazing Supers,

We know that your inbox will be inundated with messages acknowledging everything that is happening around us during this unprecedented, crazy time but we just want to say a quick hello, how are ya and provide you a wee update about what our team is doing to play our part.

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