Superette & Covid-19

Stores

As of 22nd September, our Auckland stores will be open and operating contactless Takeaways services 10am - 4pm every day. Our Wellington & Christchurch stores are still open 9:30am - 5:30pm, 7 days a week.

We will be doing everything we can to honour our responsibilities as a retailer through thorough and frequent store cleanings, hand sanitiser on entry and ensuring enough space is given both to our customers and our Superette team members.

If you are feeling unwell and are staying home or you simply don’t feel comfortable coming in right now, no worries! We’ve got you covered. Our Superette Takeaways menu will still be available for you to shop from wherever you may be. We can’t wait to warmly and safely welcome you in to our stores and look forward to seeing you all!

We are always open 24/7 online. If you have any questions we’re here to help – you can chat live with our team via our website or send us a message on Facebook or Instagram. ⁠

Superette Takeaways


Online Ordering

We are able to ship all items in compliance with Government Level 2 and 3 restrictions. The Superette Team will work as quickly as possible to dispatch your order as soon as possible, however during these raised alert levels please allow some extra time for processing while our team adheres to social distancing requirements. Our biggest priority is doing our bit to keep our staff and community safe and working through this together.

We'll keep you in the loop with expected delivery times, and you will receive a shipping confirmation email as soon as your order is out the door and on its way to you. We understand there may be delays in the NZ Post network with the added volume at this time.

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Returns

Thank you so much for your support during this time, we are so sorry to hear that the items weren't quite right! We are able to accept returns in the current level if you wish to return your order to us.

We have extended our returns period for purchases made during Level 4. Orders placed during lockdown will have until the 12th of October to be returned, for more info click the link below.

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Contact Us

If you have a question about any aspect of your order or if you would like to know more about a product on our website, our customer service team are happy to help. Our team is on hand to assist you at any stage of your order. We endeavour to respond to you instantly for any queries you have on placing an order with Superette online. However if you contact us outside of business hours you can expect a response first thing the next business day.

Our office hours are

Monday – Thursday from 9am – 7pm GMT + 12

Friday – Saturday from 9am - 5pm GMT + 12

Sunday from 10am - 5pm GMT + 12

Email us at: eshop@superette.co.nz

Phone us: +649 360 2362 during business hours (as above)

Live Chat: Use the Live Chat feature on the website to instantly engage with a team member during business hours

Last updated 21/09/21


Superette Takeaways

We’re beyond excited to deliver you our Superette in-store experience direct to your living room, kitchen or wherever you may be. Tour the Store is our complimentary service to answer all of your burning Superette questions.

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