FAQ

Shopping at Superette online is easy!

If you know what you are looking for, you can navigate through the site using drop down top menu. Browse by designer, category or use the search tool located in the top right hand corner of the page.

Once you have found an item you wish to purchase, select your size and click on the ‘Add to Cart' button underneath each item.

To review the items in your shopping bag, click the ‘Shopping Cart' link at the top of the page.

Click 'Go to Checkout' to complete your order.

If you have forgotten your password, click on the ‘Forgotten your Password?' link and follow the instructions on the sign in page.

All products are sold by the sizing scheme used by the individual designer. To convert this to your usual size, simply click on the ‘size chart' link that you will find on every product page.

Sizes can vary greatly by designer, therefore, where an item runs small or large to size, we will indicate in the item description. Our team try on every item that we stock, and can answer all your questions on sizing and fit. Simply email eshop@superette.co.nz for advice.

All items are in stock unless ‘Sold Out' or 'Pre-Order' is displayed.

Please be aware that our online inventory updates on a daily basis, so there may be the odd occasion where an item may have been sold just prior to your order and is still showing as available. When this is the case, you will be contacted to advise of this.

If the product you want to buy is out of stock, please email eshop@superette.co.nz to find out whether there is a waiting list for that item, as our team may be able to order in an item for you. Please note this only applies for current season collections, and do not apply to sale items.

Please note also that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.

New items that are arriving soon will be available on a Pre-Order basis. This means that you can secure your order before the items arrive with a 50% deposit in to ensure you don't miss out. Pre-Order items will be indicated in the item description with an estimate of the expected delivery time and dispatch is made immediately as soon as the item arrives in stock and remaining balance is paid. Please be aware when placing a pre order that from time to time there are sometimes unforseen delays in delivery times. Any delays to the estimated delivery will be updated to you by our friendly team.

We accept Visa, Mastercard, American Express and Paypal as methods of payments, processed online via our secure online DPS system.

Superette ships to most countries worldwide for a flat rate of $40 NZD and takes approximately 3 -7 days. Australia is a flat rate of $15 NZD and takes approximately 3 days. Orders within New Zealand can be shipped via the following options: Auckland overnight $6, Rest of the North Island overnight $8, South Island overnight $15, and South Island 2 day $10. Unfortunately at this time we do not ship to the following countries: Africa, Belgium, Bulgaria, China, Egypt, Ghana, Indonesia, Israel, Lithuania, Malaysia, Russia, Nigeria, Pakistan, Palestine, Romania, Turkey, Ukraine, Yugoslavia.

Please note, that we are unable to deliver to PO boxes as we require a signature upon delivery.

Inside of New Zealand you will not incur any duties or taxes however for orders travelling outside of New Zealand, please note that Superette will not be responsible for any customs or duties taxes that occur once your item has left us. Please feel free to contact us on eshop@superette.co.nz if you have any questions regarding a shipment.

All items are insured against theft and accidental damage whilst in transit from Superette to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

Can I track my order? Once your order has been shipped, you will receive an email confirmation and a tracking number. You can track your order 24 hours a day by using the tracking number provided on either www.courierpost.co.nz (Domestic Orders) or www.nzpost.co.nz (International Orders).

 Once your order has been dispatched, you will receive an email confirmation and a tracking number. You can track your order 24 hours a day by using the tracking number provided on either www.courierpost.co.nz (Domestic Orders), https://online.toll.com.au/trackandtrace/ (Australian Orders) or www.nzpost.co.nz (International Orders).

We aim to dispatch all items within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Superette is not responsible for any delays caused by destination customs clearance or processing. Orders are processed pending availability and credit verification. Orders placed on Friday after 5 PM UTC/GMT + 12 hours will begin processing on the following Monday. Superette will contact you via email if the merchandise you have selected is not currently in stock or if we require additional information for credit verification. Please note that estimated delivery time does not include Sundays or Public Holidays.

If for any reason you wish to return or exchange your order, we are happy to exchange or refund any item purchased online (unless stated otherwise and excluding sale items), however, the following conditions do apply:

• You must notify eshop@superette.co.nz of your intention to exchange/return within 21 days.
• Send goods back to us via a traceable method to:

• Please note Superette do not take responsibility of any items lost in the process of returning to us and hence why we recommend a traceable method.
• We will raise a credit, exchange or refund you once the garment has been returned and accepted by Superette. Return shipping costs are to be covered by the customer.
• All items must be in the condition that they were shipped, un-used and with all original tags and packaging attached.
• Due to health regulations we cannot accept any returns on Swimwear, leotards or underwear.
• If you wish to exchange your item for an alternative style, an online credit will be issued and the new item is to be purchased separately.
• Please choose carefully when purchasing sale items, as no credits, refunds or exchanges will be made on sale goods.

All sale purchases are final. Please choose carefully on such items as no credits, refunds or exchanges can be made on sale goods.

All correctly returned products will be refunded to the original method of payment at the time of order, and will exclude original shipping costs. 

Refunds are processed straight away upon receipt of the returned goods but please be aware it can take up to 5 business days for the refund to appear in your account after it has been processed by our returns team.

Please be assured that all the information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent.

Superette may use the information that you provide to inform you of new goods and services via email. If you prefer not to receive these emails, please click the unsubscribe link at the bottom of any Superette email you receive.

Sorry, our couriers will not deliver to a PO Box. We will require a physical address to send items to.

Sorry we do not offer a layby option online. However do call any one of our stores and you can arrange an in store layby.